Frequently Asked Questions
Everything you need to know about your Common Thread experience.
What is the standard shipping timeframe?
We typically process orders within 1-2 business days. Standard shipping within the continental U.S. generally takes 3-5 business days, while international shipping may take 7-14 business days depending on the destination.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. You can initiate a return or exchange through our online portal to receive a prepaid shipping label.
How do I ensure I am ordering the correct size?
Each product page features a detailed size guide with specific measurements. As a general rule, our 'Essential' line runs true to size, while our 'Oversized' collection is designed with a more generous fit.
Are your garments ethically sourced?
Sustainability is at our core. Common Thread Shop partners with Fair Trade certified factories that prioritize safe working conditions and utilize organic or recycled materials whenever possible.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, Google Pay, and interest-free installment options through Afterpay.
How should I care for my Common Thread pieces?
To extend the life of your garments, we recommend machine washing on a cold, gentle cycle and hanging to dry. Detailed care instructions are also printed on the internal label of every item.